ITIL Service Operation Training Dhaka at Global Skills Development Agency

ITIL Service Operation 2011

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

  • Event management
  • Incident management
  • Problem management
  • Request Fulfillment
  • Access management

The organizational functions focused on in this course include:

  • Service desk
  • Technical management
  • IT operations management
  • Application management

Course Outline

  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Course Benefits

  • Learn how to successfully implement ITIL Service Operation best practices
  • Learn how to provide efficient and effective delivery and support of IT Services
  • Understand how to provide value to the customer, service provider and IT organization
  • Learn how to plan, implement and optimize ITIL Service Operation processes
  • Learn the knowledge required to pass the ITIL Intermediate Service Operation Exam
  • Gain an additional 3 credits towards your ITIL Expert certification status

In addition the training for this certification should include examination preparation, including a mock examination opportunity

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