ITIL MALC 2011

This unit introduces the candidate to the concepts and terminology in the field of Managing Across life cycle. Be able to understand and describe:

  • Service lifecycle key concepts
  • Communication and stakeholder management
  • Integrating service management processes
  • Managing services across the lifecycle
  • Governance and Organization Measurement
  • Implementing and improving service management capabilities

Course Outline

Service lifecycle key concepts
Communication and stakeholder management
Integrating service management processes
Managing services across the lifecycle
Governance and organisation
Measurement
Implementing and improving service management capabilities

Course Benefits

Gain the final 5 credits towards ITIL Expert certification status
Learn to identify and control business and management issues in IT service management
Managing the planning and implementation of IT service management
Validate your knowledge across the service lifecycle
Assess the value of IT services
Fully Prepare for the Managing Across the Lifecycle Exam

EXIN Accredited ITIL Expert (Managing Across Life Cycle (MALC)) certification exam.

  • Exam Duration: 120 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Number of Question: There are 10 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Exam Pass Mark: 70%
  • Level of Qualification: Expert
  • Electronic Devices Permitted: No
  • Open Book: No