IT Service Management is the discipline of managing and controlling information technology systems. Different process framework in IT services is initiated towards effective service management. There are various certification programs that support different process framework of IT services, ITIL Certification being the most demanded one. Global Skills Development Agency offers IT Service Management training courses for different certification programs including the most popular ITIL® Certification and ITSM Certification.
ITIL® 2011 – Foundation
ITIL 2011 Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITIL to gain better results and enhanced performance. ITIL is continuously evolving and improving and it has recently gone through an update in 2011. Out training program includes all the changes of ITIL 2011. Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL 2011. An interactive approach is used combining lecture, discussion and question and answer.
ITIL® Service Strategy 2011
This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT. Be able to understand and describe:- • The logic of value-creation within the context of the ITIL Service Lifecycle • Capabilities and resources • Service provider types, and be able to choose between the types • Dynamics of a service model based on the concept of value networks • Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization
ITIL® Service Design 2011
Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage. This 2-day ITIL® v3 Intermediate – Service Design course immerses students in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle.
ITIL® Service Transition 2011
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You\’ll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam
ITIL® CSI 2011
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
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ITIL® Service Operation 2011
Summary This module is for anyone wishing to familiarize themselves with Service operations, the principles, processes, activities and functions of management and operation of ICT infrastructures. This knowledge enables organizations to keep more efficient control of their operations and increases the quality of IT Service Management.
ITIL® 2011 – Expert (MALC)
The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way.